Flutter Boutique is not a trustworthy business.Īwful. Do NOT shop at Flutter Boutique there are plenty of other GREAT dress shops that you can find "the one" at. To top it all off, I had commented on the instagram picture of my dress asking why they had it and they quick deleted the whole picture off of there. Ahh what?! Then why was my dress on their facebook and instagram for others to try on? Well they admitted that they thought it was a sample dress before they figured out it was my wedding dress and they still tried to give me it!!! After they had had brides try it on!!!!! Its outrageous!! I would NEVER recommend Flutter Boutique to anybody. Then I saw on their instagram and facebook (posted 2 weeks prior to me picking it up) that my dress was ready in their shop for brides to come try on, but when I had gone to pick it up they said that nobody else would have my dress because it wasnt available as a sample yet. There is no reason they shouldnt have caught the stain, etc before I went to pick it up. I traveled 4 hours round trip to shop Flutter because of their good reviews and was told I had to come all the way back to pick up a new one (no discount, nothing). When I went to pick it up it had a black stain on the front, beads were missing, a bead had a red dot on it right in the front and they told me to spin the bead around and itd be fine, and the dress felt super stretched out. I recently purchased my Theia Couture gown from Flutter Boutique and it was a terrible experience. Ive spoken to many former bridesmaids about this experience and most are absolutely shocked (not that the dress didnt fit, evidently most run extremely small, but that they werent able to provide a single worthwhile solution). And bridesmaids, even if your bride suggests it, go elsewhere. If youre considering them, Id strongly suggest otherwise especially if anyone in the party is unable to be fitted at the store. Furthermore, they wouldnt ship the dress directly to me, it had to be shipped to the store and then to me (I was charged an assinine amount for shipping costs).Īll this to say, I was extraordinarily disappointed with the service and product Flutter Boutique offers. The attitude of the manager and associates were disgraceful and helpless.
What kind of service or solution is that? When I second guessed them and said I couldnt possibly be their only client who has ordered an ill-fitted dress who live accross the country, I received no response.
When I called the boutique asking for a solution, they said they wouldnt exchange or return the dress AND couldnt guarantee a new dress OR additional fabric to arrive in time for the wedding (in fact it would be over a month late). I was in between sizes and when my dress came it was 5 inches too small in the bust - everywhere else fit well (which begs the question - what in the world kind of sizing are the producers of their dresses utilizing?!). I was fitted by a seamstress locally and sent my measurements in. I live accross the country and was unable to make it to the store for a fitting. The service was sub-par, dresses claim to be "custom" yet are ordered in normal dress sizes, and they will not return or even exchange any products. I would caution any bride or bridesmaid to think again prior to choosing Flutter Boutique.
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