Be careful to remove other labels if there are any on the box.
Tape the shipping label on one side of the package with clear tape. Please be sure to pack each device with sufficient paper, foam, or plastic padding to protect it from the other items in the box in case of drops during shipping.įigure 1: Use a segmented shipping box and wrap each device paper, foam, or plastic padding.Ħ. We suggest you use a segmented shipping box, pictured below, when sending multiple devices. You are responsible for any damage during shipment, so please pack your devices carefully. Your pre-paid mailing label can be found and printed on your My Business Orders page at .ĥ. Samsung cannot provide packaging for your trade-in order. We cannot accept a device for trade-in if you have not taken these steps.Ĥ. Reset your devices to factory settings and disable any software locks installed on the device. Before sending your trade-in device, please transfer your personal and business information from the device you will send us.ģ. Please wait until your new devices are delivered before sending your trade-in devices.Ģ. Here are the steps to complete a successful trade-in shipment.ġ. What happens if I don’t send in a device?
The FCC ID number can also be found in the user manual for each device. Sometimes it may be necessary to remove the battery pack to find the number. The FCC ID number can usually be found printed somewhere on the mobile device.
Each device must be labeled with an FCC ID to show that it is certified for use in the United States under applicable FCC regulations. All data and any linked accounts (personal and business) must be removed. You must perform a factory reset on each device before sending to Samsung. Security Screen Lock, Reactivation Lock, Google Factory Reset Protection, or any other anti-theft locking software must be disabled on each device. At the time of trade-in, you must be the owner of each device leased devices are not eligible. Each device must not be on a blacklist of any kind. If a Cracked Screen Offer applies (see below), each device may have a cracked front screen, but all other conditions apply Each device must have no breaks, cracks, or other defects that go beyond normal wear and tear, including but not limited to: multiple scratches, dents, or dings, water damage, or corroded charging port, SIM, or battery terminal contacts. Each device must have a functioning display with no black spots, dead pixels, or pixilation of any kind. Each device must power on, hold a charge, and not power off unexpectedly. If you wish to keep the promotional item you will be refunded the cost of the product minus the full value of the promotional item.Įach trade-in device must meet the following eligibility requirements: If you wish to return a product that came with a free promotional item, such as a free memory card with a phone, all items must be returned together to get a full refund. Instead, please call Samsung Customer Service at 88 to initiate the return. If you wish to return a partial quantity of an item, you will not be able to update the return quantity through the My Business Orders page. 
The return address will vary based on product but will be included in the return label. If the original packaging is not available, pack your item securely using a replacement box and proper packaging to ensure the device is well protected. Once an RMA has been issued, you have 15 days to return the items to ensure your refund is processed in a timely manner.Īll merchandise returned to Samsung must be in the original packaging with all original items (such as manuals, remotes, cables, etc.) accompanying the merchandise.
You'll get an extra $50 Samsung Credit per device towards other Galaxy products during pre-order. Watch your email for your exclusive business offer. ᵝSamsung Tax Exemption Program Terms and Conditions apply. *Samsung Business Trade-In Program Terms and Conditions apply. Tax-free shopping for eligible businessesᵝ ///SamsungUS/samsungbusiness/overlay-form/teaser_2022/Invitation_KV_FORM-OVERLAY-288x400.jpg?$bu-form-overlay-desktop-jpg$Įxclusive volume discounts with a Samsung Business Account. Reserve the next Galaxy for your business to get an extra $50 Samsung Credit per device¤.
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